About us
Our Mission is to bridge the gap between hospital and home by providing early intervention pathways that reduce hospital admissions, aid stepdown recovery, and foster lasting community connections.
By integrating the Open Dialogue model and Therapeutic Community principles, we create an environment where guests, families, and professionals work together in genuine partnership. This responsive model is designed to reduce relapse risk, sustain recovery, and strengthen community support networks.
By integrating the Open Dialogue model and Therapeutic Community principles, we create an environment where guests, families, and professionals work together in genuine partnership. This responsive model is designed to reduce relapse risk, sustain recovery, and strengthen community support networks.
By integrating the Open Dialogue model and Therapeutic Community principles, we create an environment where guests, families, and professionals work together in genuine partnership. This responsive model is designed to reduce relapse risk, sustain recovery, and strengthen community support networks.
More about us
Our Approach
By integrating the Open Dialogue model and Therapeutic Community principles, we create an environment where guests, families, and professionals work together in genuine partnership. This responsive model is designed to reduce relapse risk, sustain recovery, and strengthen community support networks.
Open Dialogue & Theraputic communities
Introducing Open Dialogue: Open Dialogue is a mental health intervention that originating from Western Finland, This refreshing approach emphasizes collaboration, dialogue and community involvement. Key principles include, immediate help, authenticity, openness, and tolerating uncertainty. The model involves regular network meetings with the Guest, family, and social network, fostering. Studies suggest OD can reduce hospitalizations and relapse rates, improve social functioning, and increase return to work/study. Waterlily aims to integrate OD into its ethos, focusing on hope, purpose, and connection. Our workforce will have Open Dialogue training with a significant proportion of members with lived experience to support recovery.
More about us
Our Approach
By integrating the Open Dialogue model and Therapeutic Community principles, we create an environment where guests, families, and professionals work together in genuine partnership. This responsive model is designed to reduce relapse risk, sustain recovery, and strengthen community support networks.
Open Dialogue & Theraputic communities
Introducing Open Dialogue: Open Dialogue is a mental health intervention that originating from Western Finland, This refreshing approach emphasizes collaboration, dialogue and community involvement. Key principles include, immediate help, authenticity, openness, and tolerating uncertainty. The model involves regular network meetings with the Guest, family, and social network, fostering. Studies suggest OD can reduce hospitalizations and relapse rates, improve social functioning, and increase return to work/study. Waterlily aims to integrate OD into its ethos, focusing on hope, purpose, and connection. Our workforce will have Open Dialogue training with a significant proportion of members with lived experience to support recovery.
Our services
Meet the team behind Waterlily
Julie Kerry — Clinical & Quality Director
Julie is an experienced nurse leader having worked in a number of executive roles across the NHS, independent sector and social care as Chief Nurse and Director of Quality. She has led clinical governance, CQC compliance, safeguarding, infection prevention and health & safety at scale, restructuring systems and practice across large, dispersed organisations. Her leadership within Adult Social Care drove significant quality improved that reduced CQC “Inadequate” ratings to zero and grew “Good/Outstanding” outcomes by 16%.
HighlightsUndertook a full governance review, designed, and implemented a new clinical governance structure that put quality and safety at the heart of the organisation
Led significant transformation of Rehabilitation, CAMHS and Dementia services, working at Local and Regional level.
Founder of Making Families Count, Improving engagement between care services and families (Community Interest Company) training teams across almost all MH trusts nationwide
Linkedin
Agnes Tutani — Head of Service, Mental Health
Agnes Tutani is a healthcare leader with over 19 years’ experience in learning disability and mental health services. She holds an MBA in Health Management and specialist nursing qualifications, bringing expertise in quality, safety, and large-scale service improvement.
Her career has centred on strengthening governance, embedding evidence-based practice, and driving culture change across complex organisations. Agnes has led major initiatives to enhance patient safety, improve workforce engagement, and establish systems that promote openness, inclusion, and continuous improvement. She has also played a key role in commissioning new services and shaping clinical models of care.
Known for her strategic insight and collaborative leadership, Agnes is committed to creating safe, high-performing environments where patients and staff can thrive.
Highlights
Managed referrals and commissioning for ~3,000 beds across the England, Scotland and Wales; pivotal in opening five new services and integrating them with local networks in East of England.
Designed and delivered an organisation-wide training strategy for ~300 staff, including nurse placements with two universities.
Recognised with Director of Nursing Special Recognition (May 2023) and Making a Difference (Oct 2023) awards.
Credentials: RNLD; MBA (Health Management); BSc (Hons) Community Specialist Practitioner; PTTLS; ILM Train-the-Trainer; member of the RCN.
Linkedin
Chet Khera — Managing Director
Chet leads Waterlily Care’s strategy, growth and partnerships, developing health and social care assets and operations from concept through to trading maturity. Previously Managing Director and shareholder at St Matthews Group, he oversaw 350+ staff and delivered multiple brownfield healthcare schemes from acquisition to stabilised operations, totalling involvement in over 400 beds across the UK.
Highlights
Full-lifecycle delivery: land, planning, funding, build, fit-out, handover and stabilisation
P&L leadership with sustained profitability and disciplined forecasting
Negotiated strategic alliances to strengthen market presence and resilience
Built high-performing cross-functional teams with strong ownership and retention
Linkedin
Antony Hall - Governance and Compliance
Antony leads governance and compliance for Waterlily Care, bringing nearly a decade at the Care Quality Commission (CQC)—including three years as Head of Inspection for London. He authored the CQC’s influential “Smiling Matters” report on oral health in care homes and later served as Director of Insights, Assurance & Governance at HC-One, where he led a major digital transformation and acted as Nominated Individual across 238 homes in England and 54 in Scotland. His approach is evidence-led and systems-focused, linking primary, secondary and social care to deliver sustainable quality and strong regulatory outcomes.
Highlights
Former CQC Head of Inspection (London); ~10 years with the regulator
Author of “Smiling Matters,” catalysing sector-wide improvements in oral health practice
HC-One leadership: national digitalisation programme; Nominated Individual across 292 homes
Advisor to the Government of Guernsey on social care redevelopment
Frequent national speaker (Care Show, Healthcare Plus, Westminster Forum, Health Tech)
Recognition: Honorary Fellow, University of Bradford; Care Home Professional Power 50 (2024)
Linkedin
Simon Greenstreet — Development Committee Chair
Simon chairs Waterlily Care’s Development Committee, bringing three decades of care-sector development expertise. A long-standing director and shareholder at Castleoak, he helped grow the business from ~£1m to ~£80m turnover and deliver over 10,000 elderly care beds, 3,500 over-55s apartments and 1,000+ specialist units, including large-scale local-authority reprovision. He later supported Carterwood’s growth and advised Dorset County Council on care-home externalisation; he also chaired Hafod Care’s board (2017–2020).
HighlightsPre-construction and contract-negotiation leadership across major care pipelines
Integrated operator–investor deal-making to unlock development and investment
Board-level experience spanning consultancy, local authority and not-for-profit providers
Julia Monk — Business Development
Julia supports Waterlily Care’s business development and commercial operations with a strong track record in healthcare administration and revenue management. At St Matthews Group she maintained commissioner and private-payer databases, implemented processes as the organisation scaled, and—since 2020—managed the sales ledger for three specialist nursing homes (c.195 beds), improving collections and reducing aged debt.
HighlightsEnd-to-end oversight of billing and revenue workflows across multi-site services
Process design and data discipline to support smooth operational delivery
Stakeholder-focused communication with commissioners and families
Linkedin
Welcome to Waterlily house
By combining staff expertise, community-based care, and the wrap-around support of the social network, we will reduce the strain on staff, patients, and their families, while boosting recovery outcomes.
Service starts - October 2025
WATERLILY HOUSE, KETTERING
Service starts - January 2026
WATERLILY HOUSE, TORQUAY
Opening in Kettering, Northamptonshire, Waterlily House is a Level 1 & 2 residential-based rehabilitation service for adults aged 18+ living with serious mental illness, autism, and/or learning disabilities.
We offer 20 private studios and 4 self contained apartments, designed around smaller living units with gender sensitive layouts. Our integrated model blends the Open Dialogue approach with Therapeutic Community principles, fostering hope, purpose, and connection.
Guests can enjoy communal lounges, two shared kitchens, three dining areas, gardens, outdoor courtyards, an IT suite, and art/craft spaces. Our onsite chef leads daily cookery sessions and weekly menu planning for those who wish to join.
Service starts - October 2025
WATERLILY HOUSE, KETTERING
Service starts - January 2026
WATERLILY HOUSE, TORQUAY
Opening in Kettering, Northamptonshire, Waterlily House is a Level 1 & 2 residential-based rehabilitation service for adults aged 18+ living with serious mental illness, autism, and/or learning disabilities.
We offer 20 private studios and 4 self contained apartments, designed around smaller living units with gender sensitive layouts. Our integrated model blends the Open Dialogue approach with Therapeutic Community principles, fostering hope, purpose, and connection.
Guests can enjoy communal lounges, two shared kitchens, three dining areas, gardens, outdoor courtyards, an IT suite, and art/craft spaces. Our onsite chef leads daily cookery sessions and weekly menu planning for those who wish to join.
Service starts - October 2025
WATERLILY HOUSE, KETTERING
Service starts - January 2026
WATERLILY HOUSE, TORQUAY
Opening in Kettering, Northamptonshire, Waterlily House is a Level 1 & 2 residential-based rehabilitation service for adults aged 18+ living with serious mental illness, autism, and/or learning disabilities.
We offer 20 private studios and 4 self contained apartments, designed around smaller living units with gender sensitive layouts. Our integrated model blends the Open Dialogue approach with Therapeutic Community principles, fostering hope, purpose, and connection.
Guests can enjoy communal lounges, two shared kitchens, three dining areas, gardens, outdoor courtyards, an IT suite, and art/craft spaces. Our onsite chef leads daily cookery sessions and weekly menu planning for those who wish to join.
Service starts - October 2025
WATERLILY HOUSE, KETTERING
Service starts - January 2026
WATERLILY HOUSE, TORQUAY
Opening in Kettering, Northamptonshire, Waterlily House is a Level 1 & 2 residential-based rehabilitation service for adults aged 18+ living with serious mental illness, autism, and/or learning disabilities.
We offer 20 private studios and 4 self contained apartments, designed around smaller living units with gender sensitive layouts. Our integrated model blends the Open Dialogue approach with Therapeutic Community principles, fostering hope, purpose, and connection.
Guests can enjoy communal lounges, two shared kitchens, three dining areas, gardens, outdoor courtyards, an IT suite, and art/craft spaces. Our onsite chef leads daily cookery sessions and weekly menu planning for those who wish to join.
Service starts - October 2025
WATERLILY HOUSE, KETTERING
Service starts - January 2026
WATERLILY HOUSE, TORQUAY
Opening in Kettering, Northamptonshire, Waterlily House is a Level 1 & 2 residential-based rehabilitation service for adults aged 18+ living with serious mental illness, autism, and/or learning disabilities.
We offer 20 private studios and 4 self contained apartments, designed around smaller living units with gender sensitive layouts. Our integrated model blends the Open Dialogue approach with Therapeutic Community principles, fostering hope, purpose, and connection.
Guests can enjoy communal lounges, two shared kitchens, three dining areas, gardens, outdoor courtyards, an IT suite, and art/craft spaces. Our onsite chef leads daily cookery sessions and weekly menu planning for those who wish to join.
Welcome to Waterlily Place
Specialist Dementia and High Dependency Nursing Care, grounded in the Kitwood Dementia Model and supported by specialist nursing for complex conditions, we create a safe, dignified, and compassionate environment where every individual can live with comfort and purpose.
WATERLILY PLACE,
SANDIACRE
WATERLILY HOUSE, SANDIACRE
WATERLILY HOUSE, SANDIACRE
Opening in 2027, State of the art new build scheme consisting of 75 Bed service arranged in bespoke house groups with comprehensive care services for older adults (65+) with complex needs, including dementia, mental health conditions, challenging behaviour, and specialist nursing requirements.
Opening in 2027, State of the art new build scheme consisting of 75 Bed service arranged in bespoke house groups with comprehensive care services for older adults (65+) with complex needs, including dementia, mental health conditions, challenging behaviour, and specialist nursing requirements.
Opening in 2027, State of the art new build scheme consisting of 75 Bed service arranged in bespoke house groups with comprehensive care services for older adults (65+) with complex needs, including dementia, mental health conditions, challenging behaviour, and specialist nursing requirements.
WATERLILY PLACE,
CHESTERFIELD
WATERLILY HOUSE, CHESTERFIELD
WATERLILY HOUSE, CHESTERFIELD
Opening in 2027, State of the art new build scheme consisting of 96 Bed service arranged in bespoke house groups with comprehensive care services for older adults (65+) with complex needs, including dementia, mental health conditions, challenging behaviour, and specialist nursing requirements.
Opening in 2027, State of the art new build scheme consisting of 96 Bed service arranged in bespoke house groups with comprehensive care services for older adults (65+) with complex needs, including dementia, mental health conditions, challenging behaviour, and specialist nursing requirements.
Opening in 2027, State of the art new build scheme consisting of 96 Bed service arranged in bespoke house groups with comprehensive care services for older adults (65+) with complex needs, including dementia, mental health conditions, challenging behaviour, and specialist nursing requirements.
Our referral process
Our referral process
Waterlily collaborates with local authorities, health professionals, multi-disciplinary teams, and the wider community to ensure suitable placements for individuals in need of support. Referrals are welcomed from: Commissioning Managers, Social Workers and Individuals. Care provision at Waterlily is driven by a person-centred approach. All costings are individualised to each guests needs.
Waterlily collaborates with local authorities, health professionals, multi-disciplinary teams, and the wider community to ensure suitable placements for individuals in need of support.
Referrals are welcomed from: Commissioning Managers, Social Workers and Individuals
01
Starting the journey
When extra support is needed, we’re here to help. Referrals come from:
• Acute inpatient care
• Locked rehab services
• Community placements
03
Moving forward together
When you’re ready, we support your next step. Options may include:
• Waterlily’s self-contained flats
• Flats with our ongoing support
• Long-term placements
02
Support at Waterlily
Care begins from the moment you arrive.
• Short stay or crisis support
• Rehab Level 1 and 2
We start with, a calm stabilisation phase, gentle assessment and open dialogue and planning your next steps together
03
Moving forward together
When you’re ready, we support your next step. Options may include:
• Waterlily’s self-contained flats
• Flats with our ongoing support
• Long-term placements
Get in touch today to
see how we can help
Get involved with us to help shape care
Careers at Waterlily
Work with a caring team that supports your development and recognises your impact.
Volunteer with us
Join our team of volunteers and make
a difference
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